FAQ

No, registration is not required. You can shop as a guest. However, without registering, you will not be able to view your order history. You will need to enter your purchase document details again for subsequent orders. Having an account also comes with additional benefits, such as special product offers or promotions on services provided by GARDEN POLSKA.

To register, click “Your account” in the top-right corner of the page, then select “Create an account”.

If you have forgotten your password, first select "Your account" in the top-right corner, then click “password reminder”, which is below the login panel. Once you enter the email address you used to register, you will receive a temporary link to reset your password.

You can change your customer details after logging in to your account, under the “Your account” tab. Then go to the "Change details" tab, on the left-hand side of the account view.

Instant bank transfer or BLIK (PayU payment gateway)

Payment card (PayU payment gateway)

Standard bank transfer - the order will be processed once the payment has been credited to the account.

A VAT invoice 23% is issued for every order and sent to the email address of both private and business customers.

To change the payment method, please contact our customer service team by email, telephone or chat.

Payment should be made using the pro forma invoice sent by the customer service department from the email address: biuro@gardpol.pl

If you have not received a pro forma invoice, please contact us by telephone or via chat.

You can place an order by adding your chosen product or set to the basket. Once you have added products to the basket, you can edit the quantities directly in the basket. Then select a delivery method. As most of our range consists of oversized products, we offer transport using our carriers. You can also choose to contact us to discuss transport with a consultant. In the following steps, enter your invoice details and select a payment method.

Availability is shown on the product page below the “Add to basket” button.

These products are classed as bulky, so they are delivered using our own transport or by a freight company we commission. As soon as the order is placed, the customer will be informed of the lead time and delivery method. The free delivery option is collection in person from a location indicated by a consultant. 

Courier: from PLN 25.00 including VAT, according to product delivery rates, where this method is available for the products in your basket. Collection costs PLN 1 and is free when the gross product value exceeds PLN 12,500.

Freight delivery is calculated using the postcode. Freight delivery is free for eligible products when the gross product value reaches PLN 19,500.00. Check the delivery cost map. You will see the final delivery price before placing your order; no further confirmation from customer service is required.

You can edit your order within 24h of placing it, either directly via chat or by speaking to a consultant on the phone. 

The lead time for bulky orders (decking boards, joists, finishing trims) is agreed by telephone after the order is placed, but does not exceed 14 days. 

Yes. As a nationwide company, we provide services throughout the country, using employees of our company or subcontractors vetted by us. 

Payment is split into two instalments. The first is a reservation fee of 40% of the order value, payable within 3 days of signing the contract. The second is the final payment, also payable within 3 days of completion. 

Yes, all services provided by Garden Polska are covered by guarantees. In addition to standard installation guarantees, we also provide product guarantees (excluding wood).

Every customer has three ways to obtain a quote, which is required to proceed with signing a contract and carrying out the commissioned service.

Option 1: Call the gardpol.pl helpline, where a consultant will guide you through the whole process and help you obtain a quote.

Option 2: Use the chat on the website, where the person responsible for preparing quotes will prepare one based on the information you provide.

Option 3: Send an email directly to biuro@gardpol.pl with information about the project. 

Products purchased on gardpol.pl are transported using vehicles belonging to Garden Polska or by a trusted transport company that has handled our orders for years.

As a company primarily involved in selling decking systems and related accessories, our core services are:

• installation of terraces, balconies and patios,
• removal and disposal of existing terrace surfaces,
• construction of terrace foundations, 
• domestic transport.

Our range includes composite decking boards and wooden decking boards. Composite decking boards are categorised by their structure, while wooden decking boards are categorised by the type of wood.

Composite decking boards are highly durable and resistant to weather conditions, making them a popular choice for terraces and platforms. They do not require regular varnishing or maintenance, making them easy to care for. In addition, composite decking boards are often made from environmentally friendly materials, making them more eco-friendly than traditional wooden decking boards.

Choosing between composite and wooden decking boards depends on your preferences, budget and specific needs.

Composite decking boards have many advantages, such as high durability, resistance to weather conditions and minimal maintenance requirements. They are also more environmentally friendly, as they are often made from recycled materials. If easy maintenance and a long-lasting finish are important to you, composite decking boards may be the better choice.

Wooden decking boards, on the other hand, can be more visually appealing, with natural charm and warmth. Some people also prefer the scent and texture of real wood. However, they require regular maintenance, such as varnishing or oiling, to preserve their appearance and durability.

Wooden decking boards require regular attention and maintenance to preserve their appearance and durability. If you are prepared to spend some time caring for them, they can be a beautiful and durable solution for your terrace. However, if you are looking for an option with lower maintenance requirements, composite decking boards may be the better choice.

Composite decking boards require a special installation system consisting of fixing clips and composite joists. Together, the components create a durable and attractive structure that will look good for many years.

Composite decking boards are straightforward to install, as the composite system sets the spacing between the boards in advance. Installing wooden decking boards, however, can be more challenging. It certainly requires basic knowledge of terrace construction, as well as a few additional tools available in our range.

Calculate the height of the composite system as follows: add the thickness of the composite decking board to the height of the composite joist. This gives you the height, which should be adjusted for the thickness of the spacer, +/- 0.5 cm. You can choose the height of the composite system freely by selecting joists of the appropriate height.

The composite system includes: Composite decking board, composite joist, fixing clip + screw, composite corner trim. All these components make up a decking system that is ready to install.

Detailed installation instructions are available in our downloads: "Installation Instructions". In brief, installing a composite system involves laying the composite joists in the right places on the prepared base, then fixing the decking boards with fixing clips.

Yes, you can use timber or aluminium joists in a composite system to achieve a different height or other desired features.

Yes, composite systems are easy to dismantle if you need access to the area beneath the decking or want to dismantle the entire deck. Individual decking boards can be unscrewed, so there is no need to dismantle the whole deck.

To best meet our customers’ expectations, we encourage you to get in touchso that our customer service team can prepare suitable system proposals.

Sign in to your account, open the order and select the return request option. If you ordered without an account, you can email your withdrawal statement to sklep@gardpol.pl. Include your order number and the products you wish to return.

Deadlines, conditions, exceptions and a sample withdrawal form are set out in the shop terms and conditions (§ 7–8 and Appendix 1). Using the form in your account is optional.

Open the order in your account and select the complaint option. You can also email sklep@gardpol.pl, including if you ordered without an account.

Include your order number, identify the product, describe the problem and state your preferred resolution. Photos may help us assess your complaint. The complaint procedure is described in § 9 of the shop terms and conditions.

Courier: from PLN 25.00 including VAT, according to product delivery rates, where this method is available for the products in your basket. Collection costs PLN 1 and is free when the gross product value exceeds PLN 12,500.

Freight delivery is calculated using the postcode. Freight delivery is free for eligible products when the gross product value reaches PLN 19,500.00. Check the delivery cost map. You will see the final delivery price before placing your order; no further confirmation from customer service is required.

After selecting a delivery method and entering your postcode at checkout. The order summary shows the product price, delivery cost and total amount payable before you confirm your purchase.