Not satisfied with the product? You can withdraw from the contract within 14 days of purchase without giving a reason!
- You have the right to return the products you have purchased within 14 days of receiving the parcel (this is known as withdrawal from a distance sales contract).
- You must pay the cost of sending the parcel containing the products you are returning. Please note – we do not accept parcels sent cash on delivery.
- We will refund your money without undue delay and no later than 14 days from the date you send your notice of withdrawal from the contract.
- You do not have to give a reason for your return (withdrawal), but we would be very grateful if you did, as it will help us improve our shop!
Please note! Under the Consumer Rights Act, consumers are liable for any diminished value of goods resulting from handling them in a way that goes beyond what is necessary to establish their nature, characteristics and ordinary management. Your refund will be made using the same payment method that you used to make your purchase.
Returning goods:
If you wish to withdraw from the contract, complete the returns form on this page.
Send the product, with its full value intact, to our registered office along with proof of purchase, at the following address:
TODO OSOWSKI & GORGOŃ SP.J.
29 Stycznia 16A, 89-422 Sypniewo
We will notify you by email about the status of your return within 14 days of receiving the parcel.
If you have any questions, contact us on: 690 006 926
Complaints:
If you wish to make a complaint, complete the complaint form on this page.
We recommend contacting us by telephone beforehand to discuss the products you wish to complain about.
Send the complete product to our registered office along with proof of purchase, at the following address: TODO OSOWSKI & GORGOŃ SP.J.
29 Stycznia 16A, 89-422 Sypniewo
If you are making a complaint about services provided by TODO OSOWSKI & GORGOŃ SP. J., you will need to attach the building works contract, invoices and warranty cards to the complaint form .
We will send information about the status of your complaint to the email address provided when you made your purchase within 14 days of receiving the parcel.
If you have any questions, contact us on: 690 006 926